Frequently Asked Questions
Find answers to common questions about our products and services
What coffee machines do you offer?
We offer a complete product line—from compact home coffee machines to high-capacity commercial solutions.
Do your products have international certifications?
Yes, most of our products are certified to CE, CB, EMC, LVD, RoHS, ErP, LFGB, and ETL standards, meeting international quality and safety requirements. Our manufacturing processes also hold ISO 9001 certification. For specific needs, please contact us.
What is the minimum order quantity (MOQ)?
MOQ varies by model. Typically, home-use models require 150 to 600 units, while commercial models require 100 to 300 units. Flexible terms available for long-term partners.
Do you offer OEM/ODM services?
Yes, we offer comprehensive OEM/ODM services including custom branding, packaging design, and specification customization. Our R&D team works with you to develop products tailored to your market needs.
Do you offer samples? Are they free or paid?
Yes, we charge for samples upfront, but the fee is refunded upon your order.
What are your delivery terms and lead times?
We typically offer FOB, CIF, and EXW terms. Standard lead time is 30–60 days after order confirmation. We can expedite production for urgent orders.
How do you ensure product safety during shipping?
All products are shipped in professional export packaging with foam protection, carton boxes, and wooden crates for commercial machines. Shipping insurance is also available.
What warranty do you offer?
We offer a 1-2 year warranty depending on the product model. The warranty covers manufacturing defects and component failures under normal use. We also provide lifetime technical support and spare parts supply.
Do you offer after-sales technical support?
Yes, we have a dedicated technical support team available via email and phone. We offer installation guidance, troubleshooting assistance, and video tutorials.